Contact Us

At ATOZ, we’re here to help make your shopping experience smooth, simple, and worry-free. Whether you have a question about sizing, product availability, orders, shipping, returns, exchanges, or anything else, our customer support team will do our best to assist you.

Customer Support

Email: service@atoz-official.com
Phone Number: (852)6466 9500

Store Information

Company Name: Atoz Plus Size Fashion Limited
Website: https://atoz-official.com/
Address: Unit D18, 11/F, Phase 1, Camel Paint Building, 62 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong

Support Hours

Monday – Friday
10:00 AM – 5:00 PM PT

Messages received outside our support hours may be answered on the next business day. During busy periods, holidays, promotions, or high-volume seasons, response times may take slightly longer.

Order Inquiries

For questions about an order, please include the following information so we can assist you faster:

• Your full name
• Your order number
• Email or phone number used at checkout
• A brief description of your concern
• Photos, if your inquiry is related to a damaged, defective, or incorrect item

Product & Sizing Questions

If you need help choosing the right size, checking product details, or confirming item availability, feel free to contact us before placing your order. We’ll be happy to help you find pieces that match your style and fit.

Returns & Exchanges

For return, refund, or exchange requests, please contact us before sending any item back. Returns sent without prior approval may not be accepted.

Please include your order details and reason for return so our support team can review your request properly.

Contact Details

If you have any questions, concerns, or need assistance, please contact us using the information below:

Company Name: Atoz Plus Size Fashion Limited
Email: service@atoz-official.com
Phone Number: (852)6466 9500
Address: Unit D18, 11/F, Phase 1, Camel Paint Building, 62 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong