Terms of Service

Last Updated: January 16, 2025

These Terms of Service (“Terms”) govern your access to and use of the website https://atoz-official.com/ (the “Site”), operated by ATOZ (“we,” “us,” or “our”). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Purchases

When placing an order through the Site (“Purchase”), you agree to provide accurate, complete, and current information. You are responsible for maintaining up-to-date account details, including your email address, payment method, billing details, and shipping information.

By submitting your payment details, you confirm that you are authorized to use the selected payment method and authorize us, or our third-party payment processors, to charge the full amount of your order, including applicable taxes, shipping costs, and fees.

We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear fraudulent, unauthorized, inaccurate, unavailable, or in violation of applicable laws or these Terms.

2. Age Requirement

By using the Site, you confirm that you are at least 18 years old. If you are under 18, you may only use the Site under the supervision and consent of a parent or legal guardian.

By accessing or purchasing from the Site, you represent that you have the legal capacity to enter into these Terms.

3. Accounts

If you create an account on the Site, you agree to provide accurate, complete, and up-to-date information. Failure to do so may result in the suspension or termination of your account.

You are responsible for safeguarding your login credentials and for all activity that occurs under your account. Please notify us immediately if you suspect unauthorized access, account misuse, or any security issue.

We are not responsible for any loss or damage resulting from your failure to protect your account information.

4. Intellectual Property

All content, features, and functionality available on the Site are the exclusive property of ATOZ and its licensors. This includes, but is not limited to, text, graphics, images, product photos, logos, designs, icons, videos, website layout, product descriptions, brand names, collection names, and other materials displayed on the Site.

You may not use, copy, reproduce, modify, distribute, display, publish, transmit, or exploit any content from the Site without our prior written permission.

Unauthorized use of our intellectual property may result in legal action.

5. Prohibited Use

You agree to use the Site only for lawful purposes and in accordance with these Terms. You may not:

  • Violate any applicable laws or regulations
  • Use the Site for fraudulent, misleading, harmful, or unauthorized activities
  • Submit false, inaccurate, or incomplete information
  • Attempt to interfere with the Site’s security, functionality, or performance
  • Use automated tools, bots, scrapers, or similar technologies without permission
  • Send unauthorized advertising, spam, or promotional materials
  • Impersonate any individual, business, or entity
  • Attempt to gain unauthorized access to accounts, systems, or networks connected to the Site
  • Use the Site in a way that may harm ATOZ, our customers, or third-party service providers

We reserve the right to restrict, suspend, or terminate access to the Site if we believe these Terms have been violated.

6. Third-Party Services

We may use third-party providers for services such as payment processing, order fulfillment, shipping, website hosting, analytics, marketing, customer support, and fraud prevention.

By using the Site, you consent to the sharing of necessary information with these providers in accordance with our Privacy Policy.

We are not responsible for the content, policies, actions, errors, or practices of third-party websites, applications, payment processors, shipping carriers, or services linked to or used through the Site.

7. Shipping and Delivery

Shipping times, costs, and carriers may vary depending on the product, order details, and destination. Delivery estimates provided on the Site are for reference only and are not guaranteed.

Once an order has been dispatched, we are not responsible for delays caused by shipping carriers, customs clearance, incorrect shipping information, weather conditions, holidays, or other external factors beyond our control.

You are responsible for ensuring that your shipping address is accurate and complete. ATOZ is not responsible for lost, delayed, or undeliverable packages due to incorrect or incomplete address information provided by the customer.

Additional taxes, customs duties, import fees, or local charges may apply depending on your location. These charges are the responsibility of the customer unless otherwise stated.

8. Returns and Refunds

All returns, refunds, and exchanges are subject to our Return & Refund Policy.

Please note that:

  • Only eligible items may be returned
  • Items must be returned in their original condition, unworn, unused, unwashed, and with original tags or packaging where applicable
  • Custom, personalized, final sale, clearance, intimate, or made-to-order items may be non-returnable
  • Approved returns may be issued as store credit, exchange, or refund depending on our Return & Refund Policy
  • Shipping fees may be non-refundable unless required by applicable law
  • Customers may be responsible for return shipping costs unless otherwise stated

We reserve the right to refuse returns that do not meet our return requirements.

9. Product Information

We make reasonable efforts to display product descriptions, images, colors, sizes, pricing, and availability as accurately as possible. However, we do not guarantee that all product information on the Site is complete, current, accurate, or error-free.

Product colors may appear differently depending on your screen settings, device display, lighting, and photography conditions.

We reserve the right to correct errors, update product information, change prices, modify product availability, or cancel orders affected by inaccurate information at any time.

10. Pricing and Payment

All prices listed on the Site are shown in the currency displayed at checkout unless otherwise stated. Prices may change at any time without prior notice.

Payment must be completed before an order is processed. If payment is declined, unauthorized, reversed, or flagged as suspicious, we may cancel or hold the order.

You agree to pay all charges associated with your order, including product prices, shipping fees, taxes, duties, and other applicable costs.

11. Limitation of Liability

To the fullest extent permitted by law, ATOZ, its owners, employees, affiliates, partners, suppliers, and service providers shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including loss of profits, revenue, data, business opportunities, goodwill, or other intangible losses resulting from:

  • Your access to or use of the Site
  • Your inability to access or use the Site
  • Products purchased through the Site
  • Delays, errors, interruptions, or security issues
  • Third-party actions, services, or links
  • Unauthorized access to your account or information

Our total liability for any claim related to your use of the Site or any purchase shall not exceed the amount you paid for the product or service giving rise to the claim, unless otherwise required by applicable law.

12. Disclaimer of Warranties

The Site, products, and services are provided “as is” and “as available,” without warranties of any kind, whether express or implied.

To the fullest extent permitted by law, ATOZ disclaims all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, availability, and uninterrupted or error-free operation.

We do not guarantee that the Site will be secure, uninterrupted, error-free, free from viruses, or always available.

13. Indemnification

You agree to indemnify, defend, and hold harmless ATOZ, its owners, employees, affiliates, partners, suppliers, and service providers from and against any claims, damages, losses, liabilities, costs, or expenses, including reasonable legal fees, arising from:

  • Your use of the Site
  • Your violation of these Terms
  • Your violation of any applicable law or third-party rights
  • Any information or content you submit through the Site
  • Any fraudulent, negligent, or unauthorized activity connected to your account

14. Privacy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

By using the Site, you agree to the collection and use of information in accordance with our Privacy Policy.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of Hong Kong, without regard to conflict of law principles.

Any disputes arising under or related to these Terms, the Site, or purchases made through the Site shall be subject to the exclusive jurisdiction of the appropriate courts in Hong Kong.

16. Changes to These Terms

We reserve the right to update, modify, or replace these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date.

Your continued use of the Site after any changes are posted indicates your acceptance of the revised Terms.

We encourage you to review these Terms regularly to stay informed about your rights and responsibilities.

17. Contact Us

If you have any questions about these Terms, please contact us:

Company Name: Atoz Plus Size Fashion Limited
Website: https://atoz-official.com/
Email: service@atoz-official.com
Phone Number: (852)6466 9500
Address: Unit D18, 11/F, Phase 1, Camel Paint Building, 62 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong